BentiBrand — Legal Documents

Privacy Policy

Last updated: May 2026

Who We Are

BentiBrand is an online store operating at https://bentibrand.com, specializing in Glass Terrariums, Wooden Decor, Concrete & Cement Decor, Natural Living products, and Plant Essentials. We are committed to protecting your personal information and your right to privacy.

Information We Collect

When you visit or shop at BentiBrand, we may collect the following information:

  • Personal identification information – name, email address, phone number, billing and shipping address
  • Payment information – processed securely through our payment provider; we do not store full card details on our servers
  • Order information – products purchased, order history, and transaction details
  • Account information – if you create an account, we store your login credentials (password is encrypted) and profile details
  • Device & technical information – IP address, browser type, operating system, referring URLs, and pages visited
  • Communications – messages you send us via contact forms or email

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Send promotional emails and offers (only if you opt in)
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your device. We use them for:

  • Essential cookies – required for the website and shopping cart to function properly
  • Session cookies – temporary cookies that expire when you close your browser
  • Preference cookies – remember your settings and login for up to 2 weeks (or 2 days without “Remember Me”)
  • Analytics cookies – help us understand how visitors use our site (anonymized data)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website, including the shopping cart.

How We Share Your Information

We do not sell your personal data. We may share your information only with:

  • Shipping carriers – to deliver your orders (name and address)
  • Payment processors – to handle transactions securely
  • Email service providers – to send order and marketing emails
  • Analytics providers – with anonymized, aggregated data only
  • Legal authorities – when required by law

Data Retention

  • Order data is retained for a minimum of 5 years for legal and accounting purposes
  • Account data is kept as long as your account is active; you may request deletion at any time
  • Comments and inquiries are retained indefinitely unless you request removal

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Delete your personal data (subject to legal obligations)
  • Export your data in a portable format
  • Opt out of marketing communications at any time via the unsubscribe link in our emails

To exercise any of these rights, contact us at: privacy@bentibrand.com

Security

We take reasonable technical and organizational measures to protect your data, including SSL encryption on all pages and secure password hashing. However, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Embedded Content

Pages on our website may include embedded content such as videos or social media posts. This content behaves as if you visited the third-party website directly, and those sites may collect data or use cookies independently.

Contact Us

For any privacy-related questions or requests:

BentiBrand Email: privacy@bentibrand.com Website: https://bentibrand.com

Terms & Conditions

Last updated: May 2026

1. Introduction

These Terms & Conditions govern your use of the BentiBrand website (https://bentibrand.com) and the purchase of any products from our store. By accessing our website or placing an order, you agree to these terms in full.

2. About BentiBrand

BentiBrand sells handcrafted and natural home décor products including Glass Terrariums, Wooden Decor, Concrete & Cement Decor, Natural Living items, and Plant Essentials. Our products are intended for personal, non-commercial use.

3. Orders & Payment

  • All prices are listed in the currency shown on the website and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud.
  • Payment must be made in full at the time of order. We accept the payment methods displayed at checkout.
  • Your order is confirmed only when you receive an order confirmation email from us.

4. Shipping & Delivery

  • We ship to the regions listed at checkout. Shipping times are estimates and not guaranteed.
  • BentiBrand is not responsible for delays caused by shipping carriers, customs, or events outside our control.
  • Risk of loss passes to you upon delivery to the shipping carrier.
  • Please ensure your delivery address is correct — we are not responsible for orders delivered to an incorrect address provided by the customer.

5. Returns & Refunds

  • You may request a return within 14 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.
  • Items that are damaged, personalized, or marked as non-returnable are not eligible for return.
  • To initiate a return, contact us at support@bentibrand.com with your order number.
  • Refunds will be issued to your original payment method within 7–10 business days of receiving the returned item.
  • Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect.

6. Product Descriptions

We strive to display our products as accurately as possible. However, due to the handcrafted and natural nature of many of our products (such as terrariums, wood, and concrete items):

  • Colors, textures, and dimensions may vary slightly from photos
  • Natural variations in wood grain, stone, or plant materials are not considered defects
  • We do not guarantee that plants or living materials will remain viable after delivery

7. Intellectual Property

All content on BentiBrand — including images, text, logos, and design — is the property of BentiBrand and may not be reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, BentiBrand shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid by you for the specific order in question.

9. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the applicable laws of the jurisdiction in which BentiBrand operates. Any disputes shall be resolved through good-faith negotiation before pursuing legal action.

11. Contact Us

For any questions regarding these Terms & Conditions:

BentiBrand Email: support@bentibrand.com Website: https://bentibrand.com